Key Lines of Enquiry

No	KLOE Section	KLOE (Click on link for specific questions)	Practice Policies
1	Safe	Safeguarding and protection from abuse	View
2	Safe	Managing risks	View
3	Safe	Safe care and treatment	View
4	Safe	Medicines management	View
5	Safe	Track record	View
6	Safe	Learning when things go wrong	View
7	Effective	Assessing needs and delivering evidence-based treatment	View
8	Effective	Monitoring and comparing with similar services	View
9	Effective	Staff skills and knowledge	View
10	Effective	How staff, teams and services work together	View
11	Effective	Supporting people to live healthier lives	View
12	Effective	Consent to care and treatment	View
13	Caring	Kindness, respect and compassion	View
14	Caring	Involving people in decisions about their care	View
15	Caring	Privacy and dignity	View
16	Responsive to People's Needs	Person-centred care	View
17	Responsive to People's Needs	Taking account of the needs of different people	View
18	Responsive to People's Needs	Timely access to care and treatment	View
19	Responsive to People's Needs	Concerns and complaints	View
20	Well Led	Leadership capacity and capability	View
21	Well Led	Vision and strategy	View
22	Well Led	Culture of the organisation	View
23	Well Led	Governance and management	View
24	Well Led	Management of risk and performance	View
25	Well Led	Management of information	View
26	Well Led	Engagement and involvement	View
27	Well Led	Learning, improvement and innovation	View