CQC KLOE Question Register


Key Lines of Enquiry - Individual Questions

Person-centred care

NoSectionPractice Policy
89Do the services provided reflect the needs of the population served and do they ensure flexibility, choice and continuity of care?View
90Where people's needs and choices are not being met, is this identified and used to inform how services are improved and developed?View
91Are the facilities and premises appropriate for the services that are delivered?View
92How does the service identify and meet the information and communication needs of people with a disability or sensory loss? How does it record, highlight and share this information with others when required, and gain people's consent to do so?View
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