CQC KLOE Question Register


Key Lines of Enquiry - Individual Questions

Timely access to care and treatment

NoSectionPractice Policy
103Do people have timely access to initial assessment, test results, diagnosis or treatment?View
104Can people access care and treatment at a time to suit them?View
105What action is taken to minimise the length of time people have to wait for care, treatment or advice?View
106Do people with the most urgent needs have their care and treatment prioritised?View
107Are appointment systems easy to use and do they support people to access appointments?View
108Are appointments, care and treatment only cancelled or delayed when absolutely necessary? Are delays or cancellations explained to people, and are people supported to access care and treatment again as soon as possible?View
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