CQC KLOE Question Register jon.roberts220161@gmail.com 24/11/2020 Key Lines of Enquiry - Individual QuestionsKindness, respect and compassionNoSectionPractice Policy73Do staff understand and respect the personal, cultural, social and religious needs of people and how these may relate to care needs, and do they take these into account in the way they deliver services? Is this information recorded and shared with other services or providers?View74Do staff take the time to interact with people who use the service and those close to them in a respectful and considerate way?View75Do staff show an encouraging, sensitive and supportive attitude to people who use services and those close to them?View76Do staff raise concerns about disrespectful, discriminatory or abusive behaviour or attitudes?View77Do staff understand the impact that a person?s care, treatment or condition will have on their wellbeing and on those close to them, both emotionally and socially?View78Are people given appropriate and timely support and information to cope emotionally with their care, treatment or condition? Are they advised how to find other support services? Are people given appropriate and timely support and information to cope emotionally with their care, treatment or condition? Are they advised how to find other support services?ViewPage 1 of 1: