Key Lines of Enquiry - Individual Questions

Involving people in decisions about their care

No	Section	Practice Policy
79	Do staff communicate with people so that they understand their care, treatment and condition and any advice given?	View
80	Do staff seek accessible ways to communicate with people ? when their protected equality or other characteristics make this necessary?	View
81	How do staff make sure that people who use services and those close to them are able to find further information, including community and advocacy services, or ask questions about their care and treatment? How are they supported to access these?	View
82	Are people empowered and supported, where necessary, to use and link with support networks and advocacy, so that it will have a positive impact on their health, care and wellbeing?	View
83	Do staff routinely involve people who use services and those close to them (including carers and dependants) in planning and making shared decisions about their care and treatment? Do people feel listened to, respected and have their views considered?	View
84	Are people's carers, advocates and representatives, including family members and friends, identified, welcomed, and treated as important partners in the delivery of their care?	View

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