CQC KLOE Question Register


Key Lines of Enquiry - Individual Questions

Managing risks

NoSectionPractice Policy
12How are staffing levels and skill mix planned and reviewed so that people receive safe care and treatment at all times and staff do not work excessive hours?View
13How do actual staffing levels and skill mix compare with the planned levels? Is cover provided for staff absence?View
14Do arrangements for using bank, agency and locum staff keep people safe at all times?View
15How do arrangements for handovers and shift changes ensure that people are safe?View
16Are comprehensive risk assessments carried out for people who use services and risk management plans developed in line with national guidance? Are risks managed positively?View
17How do staff identify and respond appropriately to changing risks to people, including deteriorating health and wellbeing, medical emergencies or behaviour that challenges? Are staff able to seek support from senior staff in these situations?View
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