CQC KLOE Question Register jon.roberts220161@gmail.com 24/11/2020 Key Lines of Enquiry - Individual QuestionsManaging risksNoSectionPractice Policy12How are staffing levels and skill mix planned and reviewed so that people receive safe care and treatment at all times and staff do not work excessive hours?View13How do actual staffing levels and skill mix compare with the planned levels? Is cover provided for staff absence?View14Do arrangements for using bank, agency and locum staff keep people safe at all times?View15How do arrangements for handovers and shift changes ensure that people are safe?View16Are comprehensive risk assessments carried out for people who use services and risk management plans developed in line with national guidance? Are risks managed positively?View17How do staff identify and respond appropriately to changing risks to people, including deteriorating health and wellbeing, medical emergencies or behaviour that challenges? Are staff able to seek support from senior staff in these situations?ViewPage 1 of 2:1 2 »