CQC KLOE Question Register jon.roberts220161@gmail.com 24/11/2020 Key Lines of Enquiry - Individual QuestionsEngagement and involvementNoSectionPractice Policy153Are people's views and experiences gathered and acted on to shape and improve the services and culture? Does this include people in a range of equality groups?View154Are people who use services, those close to them and their representatives actively engaged and involved in decision-making to shape services and culture? Does this include people in a range of equality groups?View155Are staff actively engaged so that their views are reflected in the planning and delivery of services and in shaping the culture? Does this include those with a protected equality characteristic?View156Are there positive and collaborative relationships with external partners to build a shared understanding of challenges within the system and the needs of the relevant population, and to deliver services to meet those needs?View157Is there transparency and openness with all stakeholders about performance?ViewPage 1 of 1: